Job Description

The Tenant Overdose Response Organizer (TORO) Program Coordinator works in collaboration with the staff and board members of the Downtown Eastside SRO Collaborative (SRO-C). This position is supervised by the Organizing Director and will work closely with existing TORO Program Coordinators to support their day-to-day operations. The Program Coordinators will be the main point of contact for the TORO and Covid-19 Emergency Tenant Responders (CETR) teams and will facilitate the programs’ growth, development, capacity building and mentorship as well as facilitate conflict resolution amongst groups and TOROs themselves.

About the SRO-C and Related Programming

The SRO-C seeks to improve Vancouver’s Single Room Occupancy (SRO) housing stock and promote healthier living conditions, wellbeing for SRO tenants and more stable housing through tenant organizing. In 2016, SRO-C began organizing networks of SRO tenants for overdose prevention in privately-owned SROs. The CETR program began in Spring of 2020 to prepare tenants in private hotels for the COVID-19 pandemic. 

The TORO Program is a volunteer/honorarium-based initiative funded by Vancouver Coastal Health (VCH) to operate in dozens of SROs as a complement to the existing overdose prevention services in the city. Its intention is to provide peer-based support and naloxone training in the places drug users live in order to increase safety and comfort for those most directly affected by overdoses. It is not intended as a replacement for medical services, or as a “solution” to the crisis brought about in our community by systemic factors beyond our control. The TORO program hires and trains peers who offer a variety of services in their buildings, including referrals to treatment and other services, tips on safer drug use, naloxone training and kit dispensation, and harm reduction supply distribution. 

CETRs provide Program Coordinators with up-to-date information on Covid-19 symptoms and cases in their building, and are trained in safely distributing PPE, hot meals, hygiene, and other supplies to isolated tenants in privately owned SRO buildings. 


  • Stays up to date on organizational happenings and can fill in for the Organizing Director in their absence.
  • Establishes and maintains relationships with building tenants living in SROs.
  • Assists tenants by creating linkages to supports and services.
  • Provides continuous mentoring and leadership development to membership of TOROs/CETRs.
  • Supports the Organizing Director in hiring and TORO/CETR discipline.
  • Coordinates TORO/CETR membership to be available in their buildings for workshops, walkthroughs and harm reduction supply distribution.
  • Coordinating harm reduction supplies on site, as well as in SROs.
  • Ensures and supports TORO/CETR wellness, self-care and retreats.
  • Maintains resources to provide cultural safety, healing and support.
  • Works to educate and promote trauma-informed care.
  • Contributes to data collection, reporting, and budget management for the program.
  • Collaboratively works to ensure more safety for TORO/CETR staff and projects.
  • Other responsibilities as delegated by the Executive Director or Board of Directors.


  • Lived or living experience with substance use, and extensive understanding of drug use.
  • Ability to engage in safer use discussions with individuals or groups.
  • A high degree of understanding of intersectionality, cultural familiarity, and sensitivity to working in the Downtown Eastside neighbourhood.
  • Transparent and high integrity leadership.
  • Ability to effectively communicate the organization’s mission to donors, volunteers and the overall community.
  • Demonstrated ability to collaborate with staff in all areas of SRO-C.
  • Solid organizational abilities, including planning, delegating, program development and task facilitation.
  • Strong financial skills, including budget preparation, analysis, decision making and reporting.
  • Access to your own computer/laptop and cell phone is preferred. 
  • Strong written and oral communication skills, and working knowledge of Google Suite and Microsoft Office.
  • Class 5 Driver’s License is considered an asset.
  • Knowledge of Covid-19 safety precautions considered an asset.

Compensation and Benefits:

There are two full-time positions available at 40 hours week for a four-month contract (October-January), with possibility of extension depending on funding. Staff are paid $27.00/hour with health and dental benefits, plus an additional allowance for cell phone and internet bills. 


Please send a one-page cover letter, including any previous experience on anti-oppression work and ability to address bias against drug-users, along with a resume to:

Interviews will begin the week of October 5th.

We thank all prospective applicants for their time, however only those selected for an interview will be contacted.


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